Frequently Asked Questions
What is your process?
Upon contacting our office, you will be placed in contact with a data recovery specialist who will provide a basic synopsis of your situation and potential for recoverability. Upon receipt of your media, we perform an initial analysis and quote, providing you with a step by step outline of what is wrong with your media and what we are going to do to recover it, this estimate also states a fixed price that WILL NOT CHANGE. Should you accept the terms of the estimate, we will then move ahead with the recovery. Upon completion, we will return your data to you in whatever format is most convenient, on an appropriate destination media that you can keep (additional charge applies).
How do I get my drive to you?
Pro Data Recovery, Inc.
300, 160 Quarry Park Blvd SE
Calgary, Alberta T2C 3G3
To properly prepare it for shipping, do NOT put it in an ordinary plastic bag or bubble wrap. The best container would be an anti-static bag (just ask your computer service guy) and a padded box. Otherwise you can wrap it in pink anti static foam or padding. If you are packing it with popcorn foam, ensure it is anti static.
How much does it cost to look at my drive?
What if you can't recover my data?
How do I get my data back?
What if you can only get SOME of my data?
Is it cheaper if I only need certain files?
Is recovery guaranteed?
Why are some data recovery companies cheaper?
We tested two of the “cheap” labs that always come up at the top of the Google search listings for data recovery. One was in Vancouver and advertises data recovery for under 500.00, no matter the problem. We sent them a drive that had nothing more than a small firmware issue (that we created). They sent the drive back unrecoverable, and took out our good set of heads and put in failed heads. This is a cheap way of building a stockpile of parts, and happens often.
The second test drive was sent to a company in Toronto that advertises for around the 500.00 – 700.00 range. In this case, we sent a drive that had failed heads. They diagnosed it correctly, but said they didn’t have parts, so if I could find an identical hard drive and send it to them (at my expense), they would do the job. Yet according to their website, they don’t charge extra for anything.
Bottom line is that parts are EXPENSIVE. The warehouses that stockpile old hard drives charge an incredible premium on them. In many cases, drives used for replacement parts can cost hundreds and hundreds of dollars. At that price, you simply CANNOT do recovery for a few hundred bucks.
Some companies say they are in Calgary, but they aren't. Where are you located?
We are located IN Calgary. Our lab is IN Calgary. The work is performed IN Calgary. While we have no problem with companies from other locations soliciting business here, they should be honest with the customer about where the hard drive is going.
Many companies send us hard drives from around North America, but every one of them knows exactly where their drive is.
Are there any hidden costs?
Although many of the “budget” shops say they have no hidden charges, they do. They just call them something different. From having to pay extra for parts, to having to pay extra if you want your original hard drive back, there is no end of hidden fees.
At Pro Data Recovery, Inc, we have none of that. The price is the price and you are protected by a contract that you sign. We don’t charge extra for parts. We don’t charge extra for returning your drive. At Pro Data Recovery, Inc, the price is truly the price. PERIOD.
Why can't I download a free program from the Internet to recover my data?
For every moment that your hard drive is on while you attempt recovery, you could be actually overwriting the very data that you are trying to retrieve. If the data is mission critical or of the utmost importance, you do not want to run the risk of losing it forever.
What should I do if my data goes missing or my drive fails?
How much does it cost?
Data Recovery is not cheap. In many instances, it is cheaper to redo work that has been deleted. For data recovery from hard drives, you can expect to pay between $1160.00 – $2200.00. The average though, is $1160.00 if we can do the recovery outside of the clean room.
If we need to rebuild the drive or any components, we must use the clean room, and then the average is anywhere from $1450.00 – $2200.00.
Do you provide a rush service?
How long does the diagnosis take?
Some repair shops claim to do data recovery. Can I use them?
Just one of the many pieces of equipment we use in this field is worth over $11,000.00. They may dabble in it, but we specialize in it. If you absolutely NEED your data, don’t trust it to someone who will just be throwing a few good tries at it.
Why are the repair shops cheaper?
As well, many mishandle the media, potentially destroying the very data you want to recover. Another tactic is that they send us the drive anyway. Be prepared to pay a margin for this.
Pro Data Recovery
Suite 300, 160 Quarry Park Blvd SE
Calgary, Alberta T2C 3G3
Phone: (403) 861-4846
Fax: (403) 770-8158
Office Hours: Monday – Friday, 9am to 5pm
CLOSED ON ALL HOLIDAYS
After Hours Emergency Line
Phone: 403-703-4846 (Rush fees will apply)